Field performance
Review customer experience, technician support, conversion, callbacks, and the measures that help teams improve.
For plumbing & HVAC owners and leaders
Carry integrity into every service visit.
Home services matter because the work happens where people live. I help plumbing and HVAC leaders reinforce the communication, team capability, and operating habits that earn trust in the home.
Why I love the trades
Home services are personal. The work happens where people live.
Skilled, honest service can make an immediate difference to a person’s comfort, safety, and trust. My mission is to fortify integrity across home services by helping companies support technicians, communicate clearly, present options responsibly, and strengthen the performance behind dependable service.
Where we can focus
Build on what’s already working.
Operating rhythm
Find process gaps across dispatch, sales, service, and follow-up; shape changes your team can sustain.
People & development
Strengthen coaching, communication, and accountability to make individual strengths work across the team.
Technician coaching
Coach the moments that shape the customer experience.
Communication in the home
Help technicians listen well, explain findings clearly, and build trust with homeowners.
Presenting options
Practice explaining choices, priorities, and trade-offs with confidence and without pressure.
Performance habits
Develop repeatable service habits, follow-through, and the measures that support consistent field performance.
Optional training
Options conversations
Optional practice for technicians on explaining appropriate service options, priorities, and trade-offs clearly and without pressure.
Developing the trades
I’ve contributed alongside Interplay Learning to efforts that help develop the trades, bringing a practical home-service perspective to the work.
A focused working engagement
Start with the challenge that matters most.
01 · Understand
Share the business context, current friction, and what a useful outcome looks like.
02 · Work it through
Review the process, performance signals, and team realities together.
03 · Set priorities
Leave with practical next steps and clear owners.
04 · Follow through
Continue with coaching or implementation support when it fits the need and scope.
Pilot engagement pricing
Remote or in the room.
Virtual working session
Video call · One defined business challenge · 90 minutes
$350
On-site half-day
In-house working visit · Up to 4 hours
$1,250
Longer-term support
Ongoing coaching & implementation
For teams that need more than a single session: recurring technician coaching, leadership support, team development, and follow-through on agreed improvements. Cadence, scope, travel, and payment schedule are shaped into a written proposal before work begins.
On-site & travel: Local travel within Joshua Tree, Yucca Valley, and 29 Palms is included. For locations farther away, travel, lodging, and related expenses are quoted in advance and approved in writing before scheduling. Custom on-site projects are scoped and priced before booking.
Rates and availability are subject to a written scope. Any deposit and payment dates for custom work will be confirmed in that scope. No operational, revenue, or performance outcome is guaranteed.
Bring me the challenge you’re working on.
Ask about virtual consulting, technician coaching, an on-site visit, or ongoing support.